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IMPORTANT - DO THIS NOW SO YOU GET ALL OUR COMMUNICATION
Whitelist in gmail
To make sure Gmail never filters our email as spam, all you have to do is mark the conversation as important and add us to your contacts list. Gmail may mistakenly send a message from us to your spam box. If this happens, open your spam box and the message from us. At the top of the email there should be a button that says “Not Spam.” Clicking that will make sure you continue to get our messages in the inbox.
If that doesn't work, you can try the following:
Open Gmail, click the Settings icon from the menu → Settings.
Click Filters and Blocked Addresses → Create a new filter.
In the “From” field, add either the email address you want to whitelist or the domain. For example, firstname.lastname@example.org or @researchimpactacademycom. As we use a third party system to send our emails we also recomment you add @ontraport.com.
Click Create filter then select “Never send it to Spam.”
Click Create filter again to finish the process.
Whitelist in Outlook 2019
Open Outlook and go to the “Home” tab.
In the “Delete” group, click Junk → Junk E-mail Options.
Go to the Safe Senders tab and click Add.
In the “Add address or domain” dialog box, add the email address or domain name you want to whitelist. For example email@example.com or @researchimpactacademy, and as we use a third party we suggest adding @ontraport.com as well.
Click OK and confirm the email address or domain appears in your safe senders list.
Whitelist in Office 365
Open the Exchange Admin Center.
Click on Protection.
Click on Spam Filter.
Double click on Default.
Click on Allow Lists.
Under Allow Lists, click the + to add a new email address.
In the window that pops up, add firstname.lastname@example.org, @researchimpactacademy.com and our mail server @ontraport.com.